Privacy Policy

1. Introduction

Riva ("we," "our," or "us") operates the Riva mobile application and agent dashboard platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using Riva, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Contact Information: Name, email address, and phone number provided when creating an account or contacting us.

Account & Profile Data: Profile photos, user preferences, and saved listings associated with your account.

Financial Information: Payment details collected from real estate agents and brokers who subscribe to Riva's paid tiers. Payment processing is handled by a third-party processor (Stripe) and we do not store full card numbers on our servers.

Usage & Interaction Data: Listings you view, save, and interact with; search inputs including city, state, or zip code; and how you navigate the app. This data powers your personalized feed and helps us improve the product.

Messages: Content of in-app messages between buyers, sellers, and agents.

Identifiers: User account IDs and device identifiers used to maintain your session and deliver the app experience.

Diagnostics: Crash reports and performance data used to identify and fix technical issues. This data is not linked to your identity.

3. How We Use Your Information

We use the information we collect to:

• Create and maintain your account
• Personalize your listing feed based on your search inputs and in-app behavior
• Facilitate messaging between buyers, sellers, and agents
• Process agent subscription payments
• Send account-related notifications and updates
• Analyze usage patterns to improve our platform
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who help us operate the platform, including cloud hosting, analytics, payment processing (Stripe), and crash reporting
• Other users only as necessary to facilitate in-app communication (e.g., your name and profile photo visible to agents you message)
• Law enforcement or regulatory agencies when required by law or to protect our rights and users

5. Data Security

We implement industry-standard security measures including encryption in transit and at rest, secure authentication, and regular security assessments. No method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request a portable copy of your data
• Restrict or object to certain processing of your data

To exercise any of these rights, contact us at privacy@rivahomes.co.

7. Children's Privacy

Riva is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

8. Third-Party Services

Riva integrates with third-party services including payment processors and analytics providers. These third parties have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Continued use of the app after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at matt@rivahomes.co.